Frequently Asked Questions

Age Verification

AVT is handled in-store by scanning the ID when the FTx Identity account is created. EAIV is currently unavailable in-store. It is a planned feature for the future. 

AVT verification is all that is needed to trigger EAIV permissions in FTx Identity.

Currently, we provide verifications for the United States only, in all 50 states.  

Yes, for retailers using FTx POS (FasTrax POS) for their point of sale, QR code age verification is fully integrated. QueLine is planned for future updates. 

Once the process is started, it takes between 5 and 10 minutes. This accounts for time for mishaps and reading instructions.

We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.  

Data Extraction

OCR (Optical Character Recognition). 

Information such as the birthdate and expiration date will be passed for age verification. Outside of this, all ID information will be stored on FTx Identity, and only what is required will be shared.

We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.  

Once the process is started, it takes between 5 and 10 minutes. This accounts for time for mishaps and reading instructions.

Proof of Verification

Proof of verification in the store remains for 7 years by default. 

In the back-office, view reports with the monthly number of verification attempts per tenant, with the ability to expand to the number per store, and show drilldowns of specific attempts. 

IDAnalyzer passes us information on the document, such as whether it passes verification or not. 

In cases where verifications fail, manual approval is available. Outside of this, a customer can attempt verification as many times as they would like, as not all Identity profiles are linked with a customer FTx Core account.  

Failures will show in the report mentioned above. 

AI-Based Verification

We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.  

AI verification uses advanced technologies to provide accuracy where human error is common. This can be when checking ID documents, such as a driver’s license or passport. Especially in high traffic situations when staff may need to verify multiple ID’s at the same time.  

Yes, AI verification provides an extra layer of security in your KYC and AML processes by checking for any chances that documents can be forged, faked, or edited. In addition, biometrics check that the person being verified matches the ID documents with AI facial recognition algorithms. When the person is not physically present, AI verification can provide additional visual facial matching (virtual healthcare, remote employment, online loan applications). 

Identity Scan Solutions

United States only, all 50 states.

We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.  

Information such as the birthdate and expiration date will be passed for age verification. Outside of this, all ID information will be stored on FTx Identity, and only what is required will be shared.

100%, as we fully verify against the user’s entered data.

Fraud Prevention

FTx Identity external flow can be utilized in any application that needs to verify the user’s identity and can be placed wherever that calling application would like to, so it theoretically could be used to prevent fraud, although it is not the main intention of this release. 

AVT is handled in-store by scanning the ID when the FTx Identity account is created. EAIV is currently unavailable in-store. It is a planned feature for the future. 

Biometric Authentication

Yes, only within FTx Identity.

They are not allowed to go further in the flow unless a support technician manually approves them.