Frequently Asked Questions

AVT is handled in-store by scanning the ID when the FTx Identity account is created. EAIV is currently unavailable in-store. It is a planned feature for the future. Learn more about our tobacco scan data age verification tools.

AVT verification is all that is needed to trigger EAIV permissions in FTx Identity.

Currently, we only serve U.S. states. We provide verifications for all 50 states.

Yes, for retailers using FTx POS (FasTrax POS) for their point of sale, QR code age verification is fully integrated. A queue feature is planned for future updates.

Once started, age verification takes between 5 and 10 minutes. This accounts for time for mishaps and reading instructions.

Optical Character Recognition, or OCR data extraction, is a tool that extracts data from an ID document including name and ID #.

Information such as the birthdate and expiration date will be passed for age verification. Outside of this, all ID information will be stored on FTx Identity, and only what is required will be shared.

We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.

Proof of verification in the store remains for 7 years by default.

In the back-office, view reports with the monthly number of verification attempts per tenant, with the ability to expand to the number per store, and show drilldowns of specific attempts.

IDAnalyzer passes us information on the document, such as whether it passes verification or not.

In cases where ID verifications fail, manual approval is available. Outside of this, a customer can attempt verification as many times as they would like, as not all Identity profiles are linked with a customer FTx Core account.

Failures will show in the report mentioned above.

Here’s a brief overview of how AI ID verification works: You take a photo of your ID document. Our data extraction tools capture ID data. We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user.

We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.

AI verification uses advanced technologies to provide accuracy where human error is common. This can be when checking ID documents, such as a driver’s license or passport. Especially in high traffic situations when staff may need to verify multiple ID’s at the same time.

Yes, AI verification provides an extra layer of security in your KYC and AML processes by checking for any chances that documents can be forged, faked, or edited. In addition, biometrics check that the person being verified matches the ID documents with AI facial recognition algorithms. When the person is not physically present, AI verification can provide additional visual facial matching (virtual healthcare, remote employment, online loan applications).

United States only, all 50 states.

We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.

Yes. It is done through IDAnalyzer.

Information such as the birthdate and expiration date will be passed for age verification. Outside of this, all ID information will be stored on FTx Identity, and only what is required will be shared.

100%, as we fully verify against the user’s entered data.

FTx Identity external flow can be utilized in any application that needs to verify the user’s identity and can be placed wherever that calling application would like to, so it theoretically could be used to prevent fraud, although it is not the main intention of this release. Learn more techniques for stopping digital fraud.

AVT is handled in-store by scanning the ID when the FTx Identity account is created. EAIV is currently unavailable in-store. It is a planned feature for the future.

We use IDAnalyzer to verify ID documents.

Yes, only within FTx Identity.

Not specifically.

They are not allowed to go further in the flow unless a support technician manually approves them. Learn the common reasons that online ID verification fails.