Age Verification
How do I get an age verified in-store?
AVT is handled in-store by scanning the ID when the FTx Identity account is created. EAIV is currently unavailable in-store. It is a planned feature for the future.
How do I get pre-verified?
AVT verification is all that is needed to trigger EAIV permissions in FTx Identity.
What countries/states can FTx Identity verify?
Currently, we provide verifications for the United States only, in all 50 states.
Are point-of-sale (POS) systems equipped with age verification?
Yes, for retailers using FTx POS (FasTrax POS) for their point of sale, QR code age verification is fully integrated. QueLine is planned for future updates.
How long does the age verification process take?
Once the process is started, it takes between 5 and 10 minutes. This accounts for time for mishaps and reading instructions.
How accurate is the age verification process?
We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.
Data Extraction
What technology is used to extract my data?
OCR (Optical Character Recognition).
Is my data stored anywhere?
Information such as the birthdate and expiration date will be passed for age verification. Outside of this, all ID information will be stored on FTx Identity, and only what is required will be shared.
How accurate is the data extraction?
We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.
How fast does the data extraction process work?
Once the process is started, it takes between 5 and 10 minutes. This accounts for time for mishaps and reading instructions.
Proof of Verification
How long does the verification proof remain in-store?
Proof of verification in the store remains for 7 years by default.
What can I see in the back-office for each verification?
In the back-office, view reports with the monthly number of verification attempts per tenant, with the ability to expand to the number per store, and show drilldowns of specific attempts.
How are verifications graded?
IDAnalyzer passes us information on the document, such as whether it passes verification or not.
Can a person be re-verified if a verification fails?
In cases where verifications fail, manual approval is available. Outside of this, a customer can attempt verification as many times as they would like, as not all Identity profiles are linked with a customer FTx Core account.
Can I track failed customers?
Failures will show in the report mentioned above.
AI-Based Verification
How accurate is AI verification?
We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.
How does AI verification protect my business?
AI verification uses advanced technologies to provide accuracy where human error is common. This can be when checking ID documents, such as a driver’s license or passport. Especially in high traffic situations when staff may need to verify multiple ID’s at the same time.
Can AI verification be used in KYC/AML compliance?
Yes, AI verification provides an extra layer of security in your KYC and AML processes by checking for any chances that documents can be forged, faked, or edited. In addition, biometrics check that the person being verified matches the ID documents with AI facial recognition algorithms. When the person is not physically present, AI verification can provide additional visual facial matching (virtual healthcare, remote employment, online loan applications).
Identity Scan Solutions
What countries/states are supported?
United States only, all 50 states.
How does FTx Identity match an ID document to the user?
We match all customer-end data to their government-issued ID, verify with a front and back view that this government ID is valid, and gather a live selfie image of the user. We then compare all the data and direct the user to the next step, which questions them in public databases and allows them to either enter an OTP (one-time password) sent to their mobile number or email address used to sign up if it is in the public database, or by selecting the correct recorded address that corresponds to them.
Does FTx Identity verify that ID documents are authentic?
Yes. It is done through IDAnalyzer.
Is my ID scan information used in other systems?
Information such as the birthdate and expiration date will be passed for age verification. Outside of this, all ID information will be stored on FTx Identity, and only what is required will be shared.
How accurate is ID scan data?
100%, as we fully verify against the user’s entered data.
Fraud Prevention
Does FTx Identity prevent eCommerce fraud?
FTx Identity external flow can be utilized in any application that needs to verify the user’s identity and can be placed wherever that calling application would like to, so it theoretically could be used to prevent fraud, although it is not the main intention of this release.
How does FTx Identity prevent fraud in-store?
AVT is handled in-store by scanning the ID when the FTx Identity account is created. EAIV is currently unavailable in-store. It is a planned feature for the future.
How accurate is FTx Identity at recognizing fraudulent documents?
We use IDAnalyzer to verify ID documents.
Biometric Authentication
Is my biometric data stored?
Yes, only within FTx Identity.
Is my biometric data connected with what I purchased?
Not specifically.
What happens if a customer fails biometric authentication?
They are not allowed to go further in the flow unless a support technician manually approves them.