Why It Matters to Retailers

Automates age checks to ensure 100% compliance.

Reduces manual labor and human error.

Enhances customer satisfaction with faster, hands-free checkouts.

Improves loss prevention by tracking customer movements.

How In-Store Age Verification Works (Step-by-Step Process) 

Step 1

Customer Entry - Facial Recognition Activation

  • Uses IP cameras at store entry to detect and log customers.
  • Facial recognition matches the customer to the local database.
  • New customers are marked as unknown and prompted for verification.

Tech Insight: Supports both IP cameras for better tracking.

Step 2

Automatic Identification & Age Verification

  • Registered customers are auto verified. Their profile appears on the POS system through the FTx Identity Queue.
  • Employees verify via:
    • Hands-Free (Queue Selection)
    • POS Verification (via SMS or email)
    • OTP (via SMS or email)
    • QR Code (on retailer’s app)

Efficiency Insight: Validated customers are highlighted in green for easy identification.

Step 3

Real-Time Customer Queue Management

  • Customers are placed in a digital queue based on their location (closest to the register).
  • Cashiers select the appropriate customer profile—defaulting to the closest person.
  • Upon transaction completion, customers are removed from the queue.

Automation Insight: Customers leaving the store are auto removed via the exit camera.

How the Queue Feature Works

Customer Tracking

Monitors movement from entry to exit with real-time visuals.

Profile Insights

Displays customer history—previous purchases, preferences, and identity status. 

Dynamic Queuing

Automatically updates based on customer proximity to the register. 

Key Features & Benefits for Retailers 

Feature

  • Hands-Free Age Verification
  • Automated Queue Management
  • Flexible Verification Methods
  • Customer Personalization
  • Loss Prevention
  • Compliance & Reporting

What It Does

  • Identifies customers via facial recognition
  • Tracks customer movement via IP cameras 
  • Supports face ID, OTP, and QR codes
  • Displays frequent purchases and preferences
  • Monitors entry/exit movements automatically
  • Keeps audit logs for all transactions 

Benefit to Retailers

  • Ensures legal compliance and audit readiness. 
  • Reduces wait times and prioritizes customers. 
  • Ensures compliance with state regulations.
  • Enhances customer loyalty with tailored offers. 
  • Helps identify and prevent theft risks.
  • Ensures legal compliance and audit readiness. 

Technology & System Requirements 

Hardware Options

  • Single-Camera System: Ideal for small stores, covers register.
  • Triple -Camera System: Tracks entry, exit, and register points.

Software & Infrastructure

  • Compatible with existing POS setups.
  • Supports Edge AI for local processing, ensuring privacy
  • Facial Recognition SDK for real-time identity matching.

Pricing Structure

  • Starting at $25/month + $0.50 per approved verification
  • Enterprise options available for high-volume retailers.
Why Choose FTx Identity’s Queue & Verification System? 

Why Choose FTx Identity’s Queue & Verification System? 

  • Speed & Efficiency: Faster checkouts with no manual ID checks. 
  • Compliance & Security: Meet all legal age verification standards. 
  • Customer Insights: Track shopping behavior for better marketing.
  • Scalability: Works for single or multi-location businesses. 
  • Cost-Effective: Affordable pricing with automated processes.

Real-World Use Cases 

Ecommerce

Ecommerce

  • Ensures secure online age verification before purchase.
  • Prevents fraudulent transactions and underage access.
  • Integrates seamlessly with checkout pages for smooth user experience.
Tobacco Stores

Tobacco Stores

  • Automates age verification for tobacco product sales.
  • Speeds up checkout with hands-free ID confirmation.
  • Tracks repeat customers and provides purchase history insights.
Convenience Retail

Convenience Retail

  • Reduces customer wait times with automated queue management.
  • Enhances loss prevention by tracking movements from entry to exit.
  • Ensures regulatory compliance for age-restricted products like alcohol and lottery tickets.
CBD Shops

CBD Shops

  • Guarantees legal age compliance for CBD product sales.
  • Personalizes customer experience by recognizing returning buyers.
  • Provides insights into buying trends for better product recommendations.
Liquor Stores

Liquor Stores

  • Eliminates manual ID checks, speeding up transactions.
  • Reduces risks of fraudulent or fake IDs with AI-driven verification.
  • Helps store owners maintain compliance with local alcohol regulations.
Online Gaming

Online Gaming

  • Prevents underage players from accessing age-restricted games.
  • Uses facial recognition and ID verification for account setup.
  • Enhances security by preventing multiple fraudulent accounts from a single user.
Age Restricted Vending Machines

Age Restricted Vending Machines

  • Enhances customer experience with fast, reliable checks.
  • Secure age validation protects both business and consumer.
  • Provides market insights through aggregated, anonymized data

Get Started Today

Experience the Queue feature in action.

Tailored pricing based on store layout and camera setup.

Speak with an expert for personalized assistance.

Contact Us

Frequently Asked Questions

A microcomputer, a touchscreen interface, and 1-3 IP cameras.
Yes, FTx Identity integrates seamlessly with most POS systems.
It uses AI-driven FaceMe SDK, ensuring high accuracy even for large customer volumes.
Yes, it meets federal and state regulations for age verification.
All customer data is stored securely using local and cloud encryption.
Customers can verify with ID scans, QR codes, or OTP for manual age checks.
Yes, you can configure the system to prioritize and manage multiple registers.
The system automatically updates the queue based on camera feeds.
Yes, customers can choose alternative manual verification methods.
Pricing starts at $25/month + $0.50 per transaction with volume discounts available.
24/7 technical support and personalized onboarding for new retailers.